Practicing emotional management in the company has many benefits
Emotional management is an essential skill in any team, as it has a significant impact on its sustainability in the medium and long term. Leaders and team members must be able to manage their emotions in order to work together effectively and ensure the long-term success of the team and the company. In this article, we will explain the importance of emotional management in a team, as well as the benefits it has for both the leader and each of the team members.
Emotional leadership and conflict management
First of all, it is important to emphasize that emotional management is the ability to identify, understand and regulate our emotions and those of others. When we work as a team, it is normal for tensions and conflicts to arise, but if team members are not able to manage their emotions, these conflicts can lead to team breakdown or decreased productivity. Therefore, it is essential that leaders and team members learn to manage their emotions in order to work together effectively and guarantee the sustainability of the team in the medium and long term.
Emotional management has several benefits for the leader and for each of the team members. Let's analyze the four main ones:
Promotes the creation of a positive and collaborative work environment.
When team members are able to manage their emotions and communicate effectively, a positive work environment is created that fosters collaboration and teamwork. This in turn improves team morale and increases motivation to work together towards common goals. Various studies support the idea that a positive and collaborative work environment can have a significant impact on employee performance and job satisfaction. For example, a study conducted by Harvard University found that work teams that foster collaboration and effective communication are more productive and innovative.
Helps prevent stress and anxiety.
When team members are able to manage their emotions, they feel more comfortable and confident at work, which reduces the stress and anxiety associated with conflict and tension in the team. This in turn improves the mental and physical health of team members, which translates into higher productivity and better performance at work. There is plenty of research supporting the hypothesis that a positive and collaborative work environment helps prevent stress and anxiety in employees. Thus, a study from the University of California discovered that the lack of emotional support at work can increase the probability of physical and mental illness in employees.
Promotes improvement in decision making.
When leaders and team members are able to manage their emotions, they can make more rational and objective decisions. This is because strong emotions can cloud our judgment and cause us to make impulsive or ill-reasoned decisions. By managing our emotions, we are able to make more thoughtful and considered decisions, which in turn improves the quality of the decisions we make. For example, a study published in the scientific journal Emotion found that intense emotions can interfere with the decision-making process and lead to suboptimal decisions.
Collaborate in improving the ability to solve problems.
When team members are able to manage their emotions, they can approach problems with more calm and objectivity. This allows them to find more effective and lasting solutions to problems, instead of just trying to solve them quickly or superficially. This, in turn, improves the team's ability to solve problems and make effective decisions.
Emotional leadership and team sustainability
In summary, emotional management is essential for the medium and long-term sustainability of a team. Leaders and team members must be able to manage their emotions in order to work together effectively and ensure the success of the team and the company. Emotional management has several benefits for the leader and for each of the team members, including the creation of a positive and collaborative work environment, the reduction of stress and anxiety, the improvement of decision making and the ability to Problem resolution.
Therefore, it is important that leaders and team members learn to manage their emotions and communicate effectively in order to work together productively and ensure the long-term sustainability of the team and the company. This takes practice and patience, but the end result is a stronger, more effective team that can take on any challenge thrown at it.
Ricardo Alfaro
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OTHER ARTICLES BY THE AUTHOR:
https://managerslab.com/en/5-ways-to-promote-the-intraentrepreneurial-spirit-in-the-company/
https://managerslab.com/en/how-to-digitalize-the-hr-department/
5 WAYS TO PROMOTE THE INTRAENTREPRENEURIAL SPIRIT IN THE COMPANY
Innovate: a key factor contributing to business success.
Innovation is one of the main driving forces of any business looking to stay relevant and competitive in today's marketplace. However, many organizations struggle to foster an intrapreneurial spirit within their teams. How can a company promote entrepreneurship throughout the organization?
What is an intra-entrepreneurial mindset?
Before delving into specific examples, it is important to understand what the intrapreneurial mindset or spirit is. In simple terms, intra-entrepreneurship is the ability to think and act innovatively within an existing organization. The goal is to find new ways to solve problems, develop products or services, and improve existing business processes. The intra-entrepreneurial spirit fosters creativity and critical thinking, and can be especially valuable for companies looking to grow and prosper in an increasingly competitive marketplace.
Below are some 5 concrete examples of how this can be achieved.
Example #1: Provide adequate incentives and resources.
The right incentives and resources are essential to foster the intra-entrepreneurial spirit. This can include financial resources, time, and training for employees. Top management can provide a specific budget for research and development, as well as creating a work environment that encourages innovation. Leaders can also recognize and reward employees who develop innovative ideas and successfully implement them.
Example #2: Foster interdepartmental collaboration.
Collaboration between departments is essential to foster the intra-entrepreneurial spirit. Top management can implement programs to encourage collaboration and communication between departments, allowing employees to share ideas and work together on projects. For example, the finance department may work with the marketing department to develop new pricing and promotion models that help increase sales.
Example #3: Offer time to experiment.
Time is a valuable and often scarce resource in many companies. Top management can encourage employees to experiment and try new ideas by devoting specific time to it. This may mean one day a week to work on research and development projects or allowing employees to spend a certain percentage of their time on personal projects.
Example #4: Provide training and development opportunities.
Professional development is key to the intra-entrepreneurial spirit. Top management can offer training and skills development to employees, including training in innovation and creativity. In addition, leaders can encourage continuing education of employees and encourage them to attend courses and conferences that help them acquire new skills and knowledge.
Example #5: Create a positive work environment.
Last but not least, top management can create a positive work environment that encourages innovation and creativity. This can include a company culture that promotes teamwork, collaboration, respect, and openness to change. It's also important for company leaders to effectively communicate the company's vision and goals, so that employees have a clear idea of where the organization is headed and can work toward that common goal.
In conclusion, fostering the intra-entrepreneurial spirit in a large company can be challenging, but it is essential to stay relevant and competitive in today's market. Each department of the company can contribute to the promotion of the intra-entrepreneurial spirit. This can be done through identifying new opportunities and experimenting with new ideas and solutions.
Ricardo Alfaro
OTHER PREVIOUS PUBLICATIONS:
https://managerslab.com/en/transform-your-company-into-a-silicon-valley-of-innovation/
https://managerslab.com/en/combating-the-incremental-bureaucracy-in-the-company/
ARE THERE DIFFERENCES BETWEEN FEMALE AND MALE LEADERSHIP?
Are there significant differences between female leadership and male leadership? While it's important to note that these differences are not universal and can vary from person to person, there are distinct patterns.
Here are the four key differences between the two types of leadership:
Leadership style:
Female leadership tends to be more collaborative and relationship-oriented, while male leadership is more task-oriented and focused on making quick decisions. They tend to be more inclusive and democratic in their approach, while male leaders often focus on setting goals and achieving results.
Communication:
Women leaders tend to use more direct and transparent communication, while male leaders tend to adopt a more indirect and authority-focused style. Female leaders are more likely to listen to and value the opinions of others, while male leaders may be more likely to talk more and make decisions without consulting others.
Conflict management:
Women leaders tend to approach conflict in a more collaborative manner, while male leaders may approach conflict in a more confrontational manner. Female leaders often look for solutions that benefit all parties involved, while male leaders may look for solutions that primarily benefit their own organization or team.
Empathy:
Women leaders often have a greater ability to understand the emotions of others and put themselves in their shoes. On the other hand, leading men often have a greater ability to maintain objectivity and long-term perspective.
Ultimately, women tend to be more collaborative and relationship-oriented, while men are more task-oriented and focused on making quick decisions. There are also differences in the way they communicate, handle conflict, and show empathy, among other things.
There are numerous studies that support differences in leadership between women and men. According to a Harvard Business Review article, women leaders tend to use a transformational leadership approach, working with employees to set common goals and achieve them together. On the other hand, leading men often resort to transactional leadership, exchanging rewards for employee performance. In addition, an analysis of studies on women's and men's leadership indicates that women leaders are perceived as more democratic, participatory and inclusive.
Fight against stereotypes.
Women leaders often have to deal with gender stereotypes and biases in their leadership, while male leaders do not. In fact, according to a study published in the journal Psychological Science, female leaders are more likely to be harshly judged than male leaders when they make mistakes.
But it is important to note that these differences do not imply that one form of leadership is better than the other. Both forms of leadership have their strengths and weaknesses and can be effective in different situations and contexts. The important thing is to recognize and value differences in leadership styles and work towards inclusion and diversity in leadership.
Author: Ricardo Alfaro
OTHER PUBLICATIONS BY THE AUTHOR:
https://managerslab.com/en/how-to-digitalize-the-hr-department/
https://managerslab.com/en/how-to-get-a-successful-performance-appraisal/
HOW TO DIGITALIZE THE HR DEPARTMENT
HR: key element for business efficiency.
Digitization is a key process in business management, and human resources departments are no exception. Nowadays, companies have understood the importance of technology in human capital management, and more and more organizations are looking to digitize their human resources department to optimize their processes, improve the efficiency and productivity of the team, and, of course, offer a better experience to employees.
In this article, we will look at some tips and recommendations for successfully digitizing a human resources department.
Identify needs
Before starting any digitization process, it is important to identify the needs of the organization and the human resources team. To do this, a detailed analysis of current processes is necessary, identifying strengths and weaknesses and defining the objectives to be achieved with digitization.
At this stage, it is advisable to involve the entire human resources team so they can express their concerns and needs, which will help design a digitization plan that meets the specific needs of the organization.
Select the right technology
Once the needs have been identified, it's time to select the right technology for the human resources department. The selection of technology will depend on the specific objectives and needs of the organization. The most common options include:
- Human resources management software (HRMS): These systems allow managing the entire employee lifecycle, from hiring to retirement. With an HRMS, it is possible to manage personnel information, payroll, performance evaluation, among other processes.
- Training and development platforms: Training and development platforms allow offering online training courses to employees, which saves time and money. In addition, it is possible to track employee progress and results.
- Recruiting tools: Recruiting tools, such as Applicant Tracking Systems (ATS), allow optimizing the recruiting process, from job postings to candidate selection.
It is important to note that technology should not be seen as a one-size-fits-all solution to all problems. It is necessary to select the right technology that fits the specific needs of the organization.
Implement technology progressively
Once technology has been selected, it is important to implement it progressively. This means that it is not necessary to implement all the technology at once, but tests can be done with a small group of employees before implementing it generally. This will identify possible issues and adjust the technology before full implementation.
Train the human resources team
Technology will only be effective if the HR team knows how to use it. It is important to train the human resources team in the use of the selected technology so that they can take full advantage of its functionalities. Training must be comprehensive and constant to ensure that the team is up-to-date in the use of technology and can apply it effectively in their daily work. In addition, it is important that the training is tailored to the needs of the team, since each person may have different levels of experience and skills in using the technology.
Training can include, for example, practical workshops, online tutorials, user manuals, and technical support in case of problems or questions. In short, adequate and constant training is essential to ensure that the human resources team can use technology effectively and maximize its potential in the performance of its tasks and responsibilities.
Expense or investment?
In conclusion, the digitization of the human resources department is a key process in current business management. The selection of the right technology, the progressive implementation and the training of the team are some of the key factors to achieve a successful digitization.
Digitization makes it possible to optimize processes, improve the efficiency and productivity of the team, and offer a better experience to employees. In addition, it allows HR departments to manage personnel information more effectively, which contributes to data-driven decision making.
In short, it is an investment that can help organizations to be more competitive and attractive to employees, and that is why it is important to take into account the advice and recommendations mentioned above to achieve successful digitization.
Ricardo Alfaro
HOW TO GET A SUCCESSFUL PERFORMANCE APPRAISAL
Tips for managers
The performance interview: the moment of truth in manager-employee communication
The performance evaluation interview is an important moment in the professional development of any employee. It allows the company and the employee himself to evaluate his performance and set goals for the future. Every manager must be prepared to face this interview effectively and to ensure that it is a positive experience for both parties.
Here are some tips to help you prepare for this important meeting:
Before the interview
Before the interview, it is important that you have a clear understanding of the objectives of the company and the expectations it has of its employees. This will allow you to objectively assess individual performance and set realistic and achievable goals. In addition, it's important that you have a clear understanding of internal policies and procedures, to ensure that the goals and expectations you set for your employees align with company standards.
It is important that you prepare for the interview by studying the employee's past performance history and goals. This knowledge will allow you to make an objective and balanced assessment of your performance and help you set realistic and achievable goals. Also, it's important that you note any relevant information, such as recent projects, challenges, and achievements, so that you can talk about them during the interview.
During the Interview.
At the interview, it is important that you provide constructive and positive feedback on the employee's performance. You should be sure to highlight your achievements and strengths, and offer suggestions on how you can improve in specific areas. This will help you understand how you can contribute to the company and develop professionally.
Also, it is important to set clear and achievable goals for the future. These objectives must be aligned with the objectives of the company and must be realistic and achievable for the employee. It is very important to set deadlines and be able to provide the necessary support and training to help the employee achieve these goals.
In the interview, it is important that you consider the individual needs of each employee. For example, some employees may need more guidance and support, while others may be more independent and require more freedom to work on their projects. You must take these individual differences into account when setting goals and expectations.
After the interview.
After the performance appraisal interview, it is important to take concrete steps to improve the performance of team members and help them develop professionally. Some important actions a manager can take include:
- Provide feedback and follow-up: Once clear goals and expectations have been established for employees, it's important that you provide ongoing feedback and follow-up to help them achieve those goals.
- Provide training and development: If employees need to improve in certain areas, it is important for the manager to provide them with the necessary training and development to help them improve. This may include internal courses, mentoring programs, or opportunities to take on additional responsibilities.
- Set clear objectives: It is important that the objectives established in the appraisal interview are clear and that regular follow-up is provided to ensure that employees are progressing appropriately.
- Foster a culture of continuous feedback: After the appraisal interview, it is important for the manager to foster a culture of continuous feedback in the company. This will help employees to constantly improve and stay motivated.
- Celebrate achievements: It is important to recognize and celebrate the achievements of employees to motivate them and keep them engaged in their work.
By taking these actions, a manager can help their employees continually improve and develop professionally, which can have a positive impact on overall company performance.
In short, the performance appraisal interview is an important moment for the company and the employees.
Ricardo Alfaro
OTHER PUBLICATIONS OF THE BLOG
https://managerslab.com/en/transform-your-company-into-a-silicon-valley-of-innovation/
https://managerslab.com/en/8-free-software-to-digitalize-human-resources/
TRANSFORM YOUR COMPANY INTO A SILICON VALLEY OF INNOVATION
Silicon Valley is considered the innovation capital of the world due to a combination of factors:
Silicon Valley is known for being the world capital of technological innovation. The combination of talent, capital, a company culture conducive to innovation, a wide network of connections and access to a large market make Silicon Valley a unique place in the world for the creation and growth of technology companies.
Some of the biggest names in technology and innovation hail from Silicon Valley, including Google, Apple, Facebook, Tesla, Amazon, Uber, Airbnb, and Palantir. These companies have revolutionized different fields of technology and continue to lead innovation in their respective fields.
In short, Silicon Valley is a vibrant and exciting place for technological innovation, and is home to some of the largest and most innovative companies in the world.
How to make your company innovative?
If you're looking to transform your company into a hub of innovation, there are a few things you can do to increase your chances of success. Here are some tips:
- Foster a culture of innovation: The culture of a company is fundamental to its success. If you want to encourage innovation, you must create an environment in which people are motivated to be creative and innovative. This can be achieved through the formation of multidisciplinary teams, the promotion of collaboration and open dialogue.
- Provide resources for research and development: Research and development are keys to innovation. Therefore, it is important that you invest in these departments and give them the necessary resources to research and develop new ideas and technologies.
- Encourage experimentation: Innovation is often born from experimentation. Encouraging your employees to experiment and try new things can be a key factor in fostering innovation in your company.
- Surround yourself with brilliant minds: Innovation is often the result of collaboration and brainstorming between brilliant minds. Therefore, it is important to surround yourself with people with fresh vision and a focus on innovation.
- Listen to your customers: Customers are an inexhaustible source of ideas and suggestions. Listening to them and considering their feedback can be key to identifying new opportunities for innovation.
Remember, becoming an innovation hub is not something that happens overnight. It is an ongoing process that requires time, dedication, and a systematic approach. But if you follow these tips, you'll be well on your way to creating an innovative and successful company.
What can happen to your company if it does not innovate?
If your company does not innovate, it risks falling behind the competition. Companies that do not evolve and adopt new technologies or processes may lose their market advantage and their ability to attract and retain top talent. Furthermore, a lack of innovation can cause customers to turn to other companies that offer more advanced and attractive solutions.
Therefore, it is important to ensure that your business is constantly looking for ways to improve and develop new products and services to stay ahead and meet customer needs. Otherwise, your business could face declining sales, decreased customer satisfaction, and reduced employee motivation and performance.
In short, innovation is key to the long-term success and sustainability of your business. Don't be left behind!
Ricardo Alfaro
OTHER ARTICLES OF THIS BLOG
https://managerslab.com/en/8-free-software-to-digitalize-human-resources/
https://managerslab.com/en/how-a-manager-can-improve-their-technological-skills/
8 FREE SOFTWARE TO DIGITALIZE HUMAN RESOURCES
Towards a digitization of HR
If you are an HR manager, you should know that technology is ready to help you. Not all companies have the resources to purchase expensive ERP. You can start digitizing at no cost. Do you know how? Here are some ways to do a Digital HR
First of all, what advantages can you get from digitizing the HR function?
- Say goodbye to tedious stationery! Technology can help automate processes like applicant management, payroll planning, and vacation management. Less time and effort for you!
- Get to know your employees better! Data analytics systems can help you collect, analyze, and use information about your workforce to make informed decisions.
- Communicate with ease! Digital tools, such as email and internal social media, can improve communication with staff and increase collaboration and productivity.
- Attract the best talent! Digital tools, such as social media and job search platforms, allow you to reach a wider audience and attract the best candidates.
- Stay fit with technology! E-learning platforms and educational videos can help you provide continuous training and development to employees, which will improve their competence and performance.
Technology can be a great ally for a Human Resources department. Make the most of its potential!
What steps should you take to digitize HR?
If you are responsible for an HR department and you need to speed up its digitization process, there are a series of steps that you cannot skip:
- Make a plan! Identify what you want to improve and how you want to do it.
- Choose the right tools! There are many options, but choose the ones that best suit your goals.
- Get it going! Deploy the tools and technologies you've selected.
- Train your team! Make sure everyone knows how to use the new tools and technologies.
- Evaluate and improve! Constantly review how digitization is working and make adjustments if necessary.
Digitizing an HR department is an exciting journey, but it's important that everyone works together to achieve lasting success.
What free software can you use to digitize the HR department?
Here are 8 free software that you can use to digitize the Human Resources department:
- Google Workspace: Offers free email, calendar, document, and cloud storage tools.
- Asana: A project and task management platform that enables HR departments to collaborate and organize their projects.
- Canva: A graphic design tool that can be used to create presentations and brochures for the HR department.
- Toggl: A time tracking tool that allows HR departments to measure the time spent on each task and project.
- Hootsuite: A social media management tool that allows HR departments to schedule and monitor their social media activities.
- Zoom: A video conferencing platform that allows HR departments to hold meetings in the cloud.
- Slack: A messaging and collaboration tool that allows HR departments to communicate and share information with staff.
- Typeform: An online forms tool that enables HR departments to easily and efficiently collect staff information and evaluations.
Obviously, the owners of these types of companies are not sisters of charity, they will try to get you to buy their premium licenses. Do not rule it out, but before paying, try the free versions. Only if they convince you and meet your needs can they hire the paid version.
In short, technology can help an HR department automate processes, collect and analyze data, improve communication, attract talent, and provide continuous training and development.
Ricardo Alfaro
OTHER PUBLICATIONS OF THIS BLOG
https://managerslab.com/en/how-a-manager-can-improve-their-technological-skills/
https://managerslab.com/en/how-technology-can-help-us-select-the-best-talent/
HOW A MANAGER CAN IMPROVE THEIR TECHNOLOGICAL SKILLS
The importance of technological skills
Technological skills are important for managers in the 21st century for several reasons:
- The business world is increasingly digitized: Technology is rapidly transforming the way companies operate, so it is essential that managers keep up with the latest tools and technological trends in order to make informed and strategic decisions.
- Improve efficiency and productivity: They help managers to use technological tools to automate tasks and processes, which improves the efficiency and productivity of the company.
- Helps better understand customers: With them, managers can better understand customers and their preferences, which allows them to improve customer service and offer better tailored products and services.
- Helps with decision making: They allow managers to collect, analyze and use data to make informed and strategic decisions.
- Improve competitiveness: They help companies to stay competitive in an increasingly digitized world, since it allows them to use technological tools to improve their operations and products.
How to improve management skills?
There are several ways in which a manager can improve their technological skills, some of the most effective are:
- Online Training: There are many online platforms that offer courses and tutorials to learn about different tools and technologies. These courses are flexible and allow you to learn at your own pace.
- Participating in Technology Conferences and Events: Participating in technology conferences and events is a great way to keep up with the latest trends and tools in the world of technology.
- Connect with other technology professionals: Connecting with other technology professionals, whether through social media, online discussion groups, or professional associations, is a great way to learn about new technology and get practical advice.
- Learning a new tool or technology: Learning to use a new tool or technology is a great way to improve your technology skills as it allows you to understand how the technology works.
What can happen to a manager if he does not develop digital skills?
If a manager does not develop digital skills, they may have difficulties to:
- Effectively lead your team in today's context, in which technology plays an increasingly important role in most industries.
- Understand the opportunities and challenges posed by digitization. You may be less able to make informed decisions about how to use technology to improve the effectiveness and efficiency of your organization.
- Communicate and collaborate with other leaders and team members who do have digital competencies.
- Keep up with changes in your industry and you may be less competitive in the marketplace.
In short, you can end up becoming an analog manager. That is, he is a person who relies on past experiences and intuition to make decisions instead of using data and analysis to guide his actions.
Ricardo Alfaro
Previous articles on this blog:
https://managerslab.com/en/how-technology-can-help-us-select-the-best-talent/
https://managerslab.com/en/how-to-manage-conflicts-in-the-company/
HOW TECHNOLOGY CAN HELP US SELECT THE BEST TALENT
Technology at the service of recruitment and selection.
Technology can help in the recruitment and selection of the best talent in several ways, some of the most common are:
- Online recruitment applications: Many companies use online recruitment applications to collect and manage job applications, this allows for greater efficiency and speed in the recruitment process.
- Social media platforms: Many companies use social media platforms to promote their job openings and connect with potential candidates.
- Data analysis: Some companies use data analysis tools to assess the skills and experiences of candidates and find the best matches for their job openings.
- Video interviews: Many companies use video interviews to test candidates remotely.
- Skills tests: Some companies use online tests to assess the technical skills of candidates.
- Tracking apps: Some companies use tracking apps to keep track of candidates and assess their progress in the recruitment process.
- Chatbot: Some companies use chatbots to automate the recruitment and selection process, allowing candidates to ask questions and receive automated responses.
The best recruiting software
There are several recruiting software available on the market, each with its own features and benefits. Some of the most popular are:
- Workable: An online recruiting and selection platform that offers recruiting, selection, application management, and applicant tracking features.
- Lever: A talent management platform that offers recruiting, selection, application management and candidate tracking functions, as well as data analysis and process automation.
- SmartRecruiters: An online recruiting and selection platform that offers recruiting, selection, application management and candidate tracking functions, as well as integration with social networks and data analysis tools.
- Jobvite: An online recruitment and selection platform that offers recruiting, selection, application management and candidate tracking functions, as well as integration with social networks and data analysis tools.
- Breezy HR: It is a recruitment and selection software that offers a variety of functions, such as the posting of job offers.
Present or future?
These are just a few examples of software that incorporates AI, there are many more options available on the market, and the choice will depend on the specific needs and objectives of each company.
The future is likely to see greater use of technology in talent selection, such as artificial intelligence and machine learning, to aid in candidate evaluation and decision-making. The use of technology for the virtual interview and evaluation is also expected to increase, as well as for the automation of administrative tasks in the selection process. However, it is important to note that technology must be used in conjunction with human evaluation to ensure a fair and equitable selection.
In any case, recruitment and selection technology is here to stay.
Ricardo Alfaro
____________________________
OTHER ARTICLES OF THIS BLOG:
https://managerslab.com/en/ten-ways-to-motivate-employees/
https://managerslab.com/en/how-to-manage-conflicts-in-the-company/
HOW TO MANAGE CONFLICTS IN THE COMPANY
What types of conflict can you find in the company?
There are several types of conflicts that can occur in a company, some of the most common are:
- Conflicts between individuals: Disagreements between colleagues, conflicts between managers and subordinates, conflicts between different departments, etc.
- Interdepartmental conflicts: disagreements between different departments about resources, objectives, priorities, etc.
- Conflicts between interests: Discussions between the company and its employees, the company and its customers, the company and its suppliers, etc.
- Leadership style conflicts: Serious differences between leaders and subordinates about how tasks and projects should be led and directed.
- Conflicts of values: Misalignments regarding the values and ethical standards of the company and how they should be applied.
- Objective conflicts: Disagreements about the objectives and goals of the company and how they should be achieved.
- Resource conflicts: Disputes over the use of financial resources
What skills are needed to efficiently manage conflicts?
There are several key competencies that a manager needs to resolve conflicts in his company, some of the most important are:
- Effective communication: Communicate clearly and constructively with the different members of the team, in order to understand the perspectives of each party involved.
- Negotiation skills: Negotiate and reach win-win agreements between the people involved in the conflict.
- Empathy: Put yourself in the place of others and understand their feelings, needs and motivations, in order to find solutions that satisfy the majority.
- Creative problem solving: Think outside the box and find creative solutions to conflicts, instead of resorting to conventional solutions.
- Leadership: Guide the team through the conflict resolution process and keep the focus on the long-term goals of the company.
- Decision making: Decide quickly and effectively, assuming responsibility for the consequences of their decisions.
- Mediation Skills: Mediate between the parties involved, help the parties understand each other's points of view, and guide the parties to reach a mutual agreement.
How to improve the key competencies for conflict management?
There are several ways in which a manager can improve their managerial skills to resolve conflicts in their company, some of the most effective are:
- Training: Look for training courses in leadership, communication, negotiation, conflict resolution, mediation, etc. that can help you develop the necessary skills to manage and resolve conflicts in your business.
- Reading: Read books and articles on leadership, communication, negotiation, conflict resolution, mediation, etc. to gain a better understanding of how to manage and resolve conflicts in your company.
- Practice: Practice the skills of communication, negotiation, mediation, etc. in everyday situations it can help build your confidence and skills in these areas.
- Observation: Observing how other leaders manage and resolve conflicts in your company or in other companies, this can give you an idea of how to manage and resolve conflicts in your own
- Coaching: Get a coach. Coaching is a process in which a coach (trainer or advisor) helps a person or a group to achieve their personal or professional goals through discussion and dialogue. The coach helps the person to identify their strengths and weaknesses, to establish clear goals and to develop strategies to achieve them.
Finally, leadership is a combination of innate and acquired skills. Some people may be more likely to be leaders, but developing skills and gaining experience are essential to becoming an effective leader. Without that constant development, the leader will become out of date and end up being replaceable.
Ricardo Alfaro
Previous articles on this blog:
https://managerslab.com/en/combating-the-incremental-bureaucracy-in-the-company/
https://managerslab.com/en/how-to-make-a-strategic-plan-in-five-steps/