ARE THERE DIFFERENCES BETWEEN FEMALE AND MALE LEADERSHIP?

Are there significant differences between female leadership and male leadership? While it's important to note that these differences are not universal and can vary from person to person, there are distinct patterns.

Here are the four key differences between the two types of leadership:

Leadership style:

Female leadership tends to be more collaborative and relationship-oriented, while male leadership is more task-oriented and focused on making quick decisions. They tend to be more inclusive and democratic in their approach, while male leaders often focus on setting goals and achieving results.

Communication:

Women leaders tend to use more direct and transparent communication, while male leaders tend to adopt a more indirect and authority-focused style. Female leaders are more likely to listen to and value the opinions of others, while male leaders may be more likely to talk more and make decisions without consulting others.

Conflict management:

Women leaders tend to approach conflict in a more collaborative manner, while male leaders may approach conflict in a more confrontational manner. Female leaders often look for solutions that benefit all parties involved, while male leaders may look for solutions that primarily benefit their own organization or team.

Empathy:

Women leaders often have a greater ability to understand the emotions of others and put themselves in their shoes. On the other hand, leading men often have a greater ability to maintain objectivity and long-term perspective.

Ultimately, women tend to be more collaborative and relationship-oriented, while men are more task-oriented and focused on making quick decisions. There are also differences in the way they communicate, handle conflict, and show empathy, among other things.

There are numerous studies that support differences in leadership between women and men. According to a Harvard Business Review article, women leaders tend to use a transformational leadership approach, working with employees to set common goals and achieve them together. On the other hand, leading men often resort to transactional leadership, exchanging rewards for employee performance. In addition, an analysis of studies on women's and men's leadership indicates that women leaders are perceived as more democratic, participatory and inclusive.

Fight against stereotypes.

Women leaders often have to deal with gender stereotypes and biases in their leadership, while male leaders do not. In fact, according to a study published in the journal Psychological Science, female leaders are more likely to be harshly judged than male leaders when they make mistakes.

But it is important to note that these differences do not imply that one form of leadership is better than the other. Both forms of leadership have their strengths and weaknesses and can be effective in different situations and contexts. The important thing is to recognize and value differences in leadership styles and work towards inclusion and diversity in leadership.

Author: Ricardo Alfaro

OTHER PUBLICATIONS BY THE AUTHOR:

https://managerslab.com/en/how-to-digitalize-the-hr-department/

https://managerslab.com/en/how-to-get-a-successful-performance-appraisal/


HOW TO DIGITALIZE THE HR DEPARTMENT

HR: key element for business efficiency.

Digitization is a key process in business management, and human resources departments are no exception. Nowadays, companies have understood the importance of technology in human capital management, and more and more organizations are looking to digitize their human resources department to optimize their processes, improve the efficiency and productivity of the team, and, of course, offer a better experience to employees.

In this article, we will look at some tips and recommendations for successfully digitizing a human resources department.

Identify needs

Before starting any digitization process, it is important to identify the needs of the organization and the human resources team. To do this, a detailed analysis of current processes is necessary, identifying strengths and weaknesses and defining the objectives to be achieved with digitization.

At this stage, it is advisable to involve the entire human resources team so they can express their concerns and needs, which will help design a digitization plan that meets the specific needs of the organization.

Select the right technology

Once the needs have been identified, it's time to select the right technology for the human resources department. The selection of technology will depend on the specific objectives and needs of the organization. The most common options include:

  1. Human resources management software (HRMS): These systems allow managing the entire employee lifecycle, from hiring to retirement. With an HRMS, it is possible to manage personnel information, payroll, performance evaluation, among other processes.
  2. Training and development platforms: Training and development platforms allow offering online training courses to employees, which saves time and money. In addition, it is possible to track employee progress and results.
  3. Recruiting tools: Recruiting tools, such as Applicant Tracking Systems (ATS), allow optimizing the recruiting process, from job postings to candidate selection.

It is important to note that technology should not be seen as a one-size-fits-all solution to all problems. It is necessary to select the right technology that fits the specific needs of the organization.

Implement technology progressively

Once technology has been selected, it is important to implement it progressively. This means that it is not necessary to implement all the technology at once, but tests can be done with a small group of employees before implementing it generally. This will identify possible issues and adjust the technology before full implementation.

Train the human resources team

Technology will only be effective if the HR team knows how to use it. It is important to train the human resources team in the use of the selected technology so that they can take full advantage of its functionalities. Training must be comprehensive and constant to ensure that the team is up-to-date in the use of technology and can apply it effectively in their daily work. In addition, it is important that the training is tailored to the needs of the team, since each person may have different levels of experience and skills in using the technology.

Training can include, for example, practical workshops, online tutorials, user manuals, and technical support in case of problems or questions. In short, adequate and constant training is essential to ensure that the human resources team can use technology effectively and maximize its potential in the performance of its tasks and responsibilities.

Expense or investment?

In conclusion, the digitization of the human resources department is a key process in current business management. The selection of the right technology, the progressive implementation and the training of the team are some of the key factors to achieve a successful digitization.

Digitization makes it possible to optimize processes, improve the efficiency and productivity of the team, and offer a better experience to employees. In addition, it allows HR departments to manage personnel information more effectively, which contributes to data-driven decision making.

In short, it is an investment that can help organizations to be more competitive and attractive to employees, and that is why it is important to take into account the advice and recommendations mentioned above to achieve successful digitization.

Ricardo Alfaro


HOW TO GET A SUCCESSFUL PERFORMANCE APPRAISAL

Tips for managers

The performance interview: the moment of truth in manager-employee communication

The performance evaluation interview is an important moment in the professional development of any employee. It allows the company and the employee himself to evaluate his performance and set goals for the future. Every manager must be prepared to face this interview effectively and to ensure that it is a positive experience for both parties.

Here are some tips to help you prepare for this important meeting:

Before the interview

Before the interview, it is important that you have a clear understanding of the objectives of the company and the expectations it has of its employees. This will allow you to objectively assess individual performance and set realistic and achievable goals. In addition, it's important that you have a clear understanding of internal policies and procedures, to ensure that the goals and expectations you set for your employees align with company standards.

It is important that you prepare for the interview by studying the employee's past performance history and goals. This knowledge will allow you to make an objective and balanced assessment of your performance and help you set realistic and achievable goals. Also, it's important that you note any relevant information, such as recent projects, challenges, and achievements, so that you can talk about them during the interview.

During the Interview.

At the interview, it is important that you provide constructive and positive feedback on the employee's performance. You should be sure to highlight your achievements and strengths, and offer suggestions on how you can improve in specific areas. This will help you understand how you can contribute to the company and develop professionally.

Also, it is important to set clear and achievable goals for the future. These objectives must be aligned with the objectives of the company and must be realistic and achievable for the employee. It is very important to set deadlines and be able to provide the necessary support and training to help the employee achieve these goals.

In the interview, it is important that you consider the individual needs of each employee. For example, some employees may need more guidance and support, while others may be more independent and require more freedom to work on their projects. You must take these individual differences into account when setting goals and expectations.

After the interview.

After the performance appraisal interview, it is important to take concrete steps to improve the performance of team members and help them develop professionally. Some important actions a manager can take include:

  1. Provide feedback and follow-up: Once clear goals and expectations have been established for employees, it's important that you provide ongoing feedback and follow-up to help them achieve those goals.
  2. Provide training and development: If employees need to improve in certain areas, it is important for the manager to provide them with the necessary training and development to help them improve. This may include internal courses, mentoring programs, or opportunities to take on additional responsibilities.
  3. Set clear objectives: It is important that the objectives established in the appraisal interview are clear and that regular follow-up is provided to ensure that employees are progressing appropriately.
  4. Foster a culture of continuous feedback: After the appraisal interview, it is important for the manager to foster a culture of continuous feedback in the company. This will help employees to constantly improve and stay motivated.
  5. Celebrate achievements: It is important to recognize and celebrate the achievements of employees to motivate them and keep them engaged in their work.

By taking these actions, a manager can help their employees continually improve and develop professionally, which can have a positive impact on overall company performance.

In short, the performance appraisal interview is an important moment for the company and the employees.

Ricardo Alfaro

OTHER PUBLICATIONS OF THE BLOG

https://managerslab.com/en/transform-your-company-into-a-silicon-valley-of-innovation/

https://managerslab.com/en/8-free-software-to-digitalize-human-resources/

 


TRANSFORM YOUR COMPANY INTO A SILICON VALLEY OF INNOVATION

Silicon Valley is considered the innovation capital of the world due to a combination of factors:

Silicon Valley is known for being the world capital of technological innovation. The combination of talent, capital, a company culture conducive to innovation, a wide network of connections and access to a large market make Silicon Valley a unique place in the world for the creation and growth of technology companies.

Some of the biggest names in technology and innovation hail from Silicon Valley, including Google, Apple, Facebook, Tesla, Amazon, Uber, Airbnb, and Palantir. These companies have revolutionized different fields of technology and continue to lead innovation in their respective fields.

In short, Silicon Valley is a vibrant and exciting place for technological innovation, and is home to some of the largest and most innovative companies in the world.

How to make your company innovative?

If you're looking to transform your company into a hub of innovation, there are a few things you can do to increase your chances of success. Here are some tips:

  1. Foster a culture of innovation: The culture of a company is fundamental to its success. If you want to encourage innovation, you must create an environment in which people are motivated to be creative and innovative. This can be achieved through the formation of multidisciplinary teams, the promotion of collaboration and open dialogue.
  2. Provide resources for research and development: Research and development are keys to innovation. Therefore, it is important that you invest in these departments and give them the necessary resources to research and develop new ideas and technologies.
  3. Encourage experimentation: Innovation is often born from experimentation. Encouraging your employees to experiment and try new things can be a key factor in fostering innovation in your company.
  4. Surround yourself with brilliant minds: Innovation is often the result of collaboration and brainstorming between brilliant minds. Therefore, it is important to surround yourself with people with fresh vision and a focus on innovation.
  5. Listen to your customers: Customers are an inexhaustible source of ideas and suggestions. Listening to them and considering their feedback can be key to identifying new opportunities for innovation.

Remember, becoming an innovation hub is not something that happens overnight. It is an ongoing process that requires time, dedication, and a systematic approach. But if you follow these tips, you'll be well on your way to creating an innovative and successful company.

What can happen to your company if it does not innovate?

If your company does not innovate, it risks falling behind the competition. Companies that do not evolve and adopt new technologies or processes may lose their market advantage and their ability to attract and retain top talent. Furthermore, a lack of innovation can cause customers to turn to other companies that offer more advanced and attractive solutions.

Therefore, it is important to ensure that your business is constantly looking for ways to improve and develop new products and services to stay ahead and meet customer needs. Otherwise, your business could face declining sales, decreased customer satisfaction, and reduced employee motivation and performance.

In short, innovation is key to the long-term success and sustainability of your business. Don't be left behind!

Ricardo Alfaro
OTHER ARTICLES OF THIS BLOG

https://managerslab.com/en/8-free-software-to-digitalize-human-resources/

https://managerslab.com/en/how-a-manager-can-improve-their-technological-skills/

 


8 FREE SOFTWARE TO DIGITALIZE HUMAN RESOURCES

Towards a digitization of HR

If you are an HR manager, you should know that technology is ready to help you. Not all companies have the resources to purchase expensive ERP. You can start digitizing at no cost. Do you know how? Here are some ways to do a Digital HR

First of all, what advantages can you get from digitizing the HR function?

  1. Say goodbye to tedious stationery! Technology can help automate processes like applicant management, payroll planning, and vacation management. Less time and effort for you!
  2. Get to know your employees better! Data analytics systems can help you collect, analyze, and use information about your workforce to make informed decisions.
  3. Communicate with ease! Digital tools, such as email and internal social media, can improve communication with staff and increase collaboration and productivity.
  4. Attract the best talent! Digital tools, such as social media and job search platforms, allow you to reach a wider audience and attract the best candidates.
  5. Stay fit with technology! E-learning platforms and educational videos can help you provide continuous training and development to employees, which will improve their competence and performance.

Technology can be a great ally for a Human Resources department. Make the most of its potential!

What steps should you take to digitize HR?

If you are responsible for an HR department and you need to speed up its digitization process, there are a series of steps that you cannot skip:

  1. Make a plan! Identify what you want to improve and how you want to do it.
  2. Choose the right tools! There are many options, but choose the ones that best suit your goals.
  3. Get it going! Deploy the tools and technologies you've selected.
  4. Train your team! Make sure everyone knows how to use the new tools and technologies.
  5. Evaluate and improve! Constantly review how digitization is working and make adjustments if necessary.

Digitizing an HR department is an exciting journey, but it's important that everyone works together to achieve lasting success.

What free software can you use to digitize the HR department?

Here are 8 free software that you can use to digitize the Human Resources department:

  1. Google Workspace: Offers free email, calendar, document, and cloud storage tools.
  2. Asana:  A project and task management platform that enables HR departments to collaborate and organize their projects.
  3. Canva:  A graphic design tool that can be used to create presentations and brochures for the HR department.
  4. Toggl: A time tracking tool that allows HR departments to measure the time spent on each task and project.
  5. Hootsuite: A social media management tool that allows HR departments to schedule and monitor their social media activities.
  6. Zoom: A video conferencing platform that allows HR departments to hold meetings in the cloud.
  7. Slack: A messaging and collaboration tool that allows HR departments to communicate and share information with staff.
  8. Typeform: An online forms tool that enables HR departments to easily and efficiently collect staff information and evaluations.

Obviously, the owners of these types of companies are not sisters of charity, they will try to get you to buy their premium licenses. Do not rule it out, but before paying, try the free versions. Only if they convince you and meet your needs can they hire the paid version.

In short, technology can help an HR department automate processes, collect and analyze data, improve communication, attract talent, and provide continuous training and development.

Ricardo Alfaro

OTHER PUBLICATIONS OF THIS BLOG

https://managerslab.com/en/how-a-manager-can-improve-their-technological-skills/

https://managerslab.com/en/how-technology-can-help-us-select-the-best-talent/

 


HOW A MANAGER CAN IMPROVE THEIR TECHNOLOGICAL SKILLS

The importance of technological skills

Technological skills are important for managers in the 21st century for several reasons:

  • The business world is increasingly digitized: Technology is rapidly transforming the way companies operate, so it is essential that managers keep up with the latest tools and technological trends in order to make informed and strategic decisions.
  • Improve efficiency and productivity: They help managers to use technological tools to automate tasks and processes, which improves the efficiency and productivity of the company.
  • Helps better understand customers: With them, managers can better understand customers and their preferences, which allows them to improve customer service and offer better tailored products and services.
  • Helps with decision making: They allow managers to collect, analyze and use data to make informed and strategic decisions.
  • Improve competitiveness: They help companies to stay competitive in an increasingly digitized world, since it allows them to use technological tools to improve their operations and products.

 

How to improve management skills?

There are several ways in which a manager can improve their technological skills, some of the most effective are:

  1. Online Training: There are many online platforms that offer courses and tutorials to learn about different tools and technologies. These courses are flexible and allow you to learn at your own pace.
  2. Participating in Technology Conferences and Events: Participating in technology conferences and events is a great way to keep up with the latest trends and tools in the world of technology.
  3. Connect with other technology professionals: Connecting with other technology professionals, whether through social media, online discussion groups, or professional associations, is a great way to learn about new technology and get practical advice.
  4. Learning a new tool or technology: Learning to use a new tool or technology is a great way to improve your technology skills as it allows you to understand how the technology works.

What can happen to a manager if he does not develop digital skills?

If a manager does not develop digital skills, they may have difficulties to:

  1. Effectively lead your team in today's context, in which technology plays an increasingly important role in most industries.
  2. Understand the opportunities and challenges posed by digitization. You may be less able to make informed decisions about how to use technology to improve the effectiveness and efficiency of your organization.
  3. Communicate and collaborate with other leaders and team members who do have digital competencies.
  4. Keep up with changes in your industry and you may be less competitive in the marketplace.

In short, you can end up becoming an analog manager. That is, he is a person who relies on past experiences and intuition to make decisions instead of using data and analysis to guide his actions.

Ricardo Alfaro

Previous articles on this blog:

https://managerslab.com/en/how-technology-can-help-us-select-the-best-talent/

https://managerslab.com/en/how-to-manage-conflicts-in-the-company/

 

 


HOW TECHNOLOGY CAN HELP US SELECT THE BEST TALENT

Technology at the service of recruitment and selection.

Technology can help in the recruitment and selection of the best talent in several ways, some of the most common are:

  1. Online recruitment applications: Many companies use online recruitment applications to collect and manage job applications, this allows for greater efficiency and speed in the recruitment process.
  2. Social media platforms: Many companies use social media platforms to promote their job openings and connect with potential candidates.
  3. Data analysis: Some companies use data analysis tools to assess the skills and experiences of candidates and find the best matches for their job openings.
  4. Video interviews: Many companies use video interviews to test candidates remotely.
  5. Skills tests: Some companies use online tests to assess the technical skills of candidates.
  6. Tracking apps: Some companies use tracking apps to keep track of candidates and assess their progress in the recruitment process.
  7. Chatbot: Some companies use chatbots to automate the recruitment and selection process, allowing candidates to ask questions and receive automated responses.

The best recruiting software

There are several recruiting software available on the market, each with its own features and benefits. Some of the most popular are:

  1. Workable: An online recruiting and selection platform that offers recruiting, selection, application management, and applicant tracking features.
  2. Lever: A talent management platform that offers recruiting, selection, application management and candidate tracking functions, as well as data analysis and process automation.
  3. SmartRecruiters: An online recruiting and selection platform that offers recruiting, selection, application management and candidate tracking functions, as well as integration with social networks and data analysis tools.
  4. Jobvite: An online recruitment and selection platform that offers recruiting, selection, application management and candidate tracking functions, as well as integration with social networks and data analysis tools.
  5. Breezy HR: It is a recruitment and selection software that offers a variety of functions, such as the posting of job offers.

Present or future?

These are just a few examples of software that incorporates AI, there are many more options available on the market, and the choice will depend on the specific needs and objectives of each company.

The future is likely to see greater use of technology in talent selection, such as artificial intelligence and machine learning, to aid in candidate evaluation and decision-making. The use of technology for the virtual interview and evaluation is also expected to increase, as well as for the automation of administrative tasks in the selection process. However, it is important to note that technology must be used in conjunction with human evaluation to ensure a fair and equitable selection.

In any case, recruitment and selection technology is here to stay.

Ricardo Alfaro

____________________________

OTHER ARTICLES OF THIS BLOG:

https://managerslab.com/en/ten-ways-to-motivate-employees/

https://managerslab.com/en/how-to-manage-conflicts-in-the-company/

 


HOW TO MANAGE CONFLICTS IN THE COMPANY

What types of conflict can you find in the company?

There are several types of conflicts that can occur in a company, some of the most common are:

  1. Conflicts between individuals: Disagreements between colleagues, conflicts between managers and subordinates, conflicts between different departments, etc.
  2. Interdepartmental conflicts: disagreements between different departments about resources, objectives, priorities, etc.
  3. Conflicts between interests: Discussions between the company and its employees, the company and its customers, the company and its suppliers, etc.
  4. Leadership style conflicts: Serious differences between leaders and subordinates about how tasks and projects should be led and directed.
  5. Conflicts of values: Misalignments regarding the values and ethical standards of the company and how they should be applied.
  6. Objective conflicts: Disagreements about the objectives and goals of the company and how they should be achieved.
  7. Resource conflicts: Disputes over the use of financial resources

What skills are needed to efficiently manage conflicts?

There are several key competencies that a manager needs to resolve conflicts in his company, some of the most important are:

  1. Effective communication: Communicate clearly and constructively with the different members of the team, in order to understand the perspectives of each party involved.
  2. Negotiation skills: Negotiate and reach win-win agreements between the people involved in the conflict.
  3. Empathy: Put yourself in the place of others and understand their feelings, needs and motivations, in order to find solutions that satisfy the majority.
  4. Creative problem solving: Think outside the box and find creative solutions to conflicts, instead of resorting to conventional solutions.
  5. Leadership: Guide the team through the conflict resolution process and keep the focus on the long-term goals of the company.
  6. Decision making: Decide quickly and effectively, assuming responsibility for the consequences of their decisions.
  7. Mediation Skills: Mediate between the parties involved, help the parties understand each other's points of view, and guide the parties to reach a mutual agreement.

How to improve the key competencies for conflict management?

There are several ways in which a manager can improve their managerial skills to resolve conflicts in their company, some of the most effective are:

  1. Training: Look for training courses in leadership, communication, negotiation, conflict resolution, mediation, etc. that can help you develop the necessary skills to manage and resolve conflicts in your business.
  2. Reading: Read books and articles on leadership, communication, negotiation, conflict resolution, mediation, etc. to gain a better understanding of how to manage and resolve conflicts in your company.
  3. Practice: Practice the skills of communication, negotiation, mediation, etc. in everyday situations it can help build your confidence and skills in these areas.
  4. Observation: Observing how other leaders manage and resolve conflicts in your company or in other companies, this can give you an idea of how to manage and resolve conflicts in your own
  5. Coaching: Get a coach. Coaching is a process in which a coach (trainer or advisor) helps a person or a group to achieve their personal or professional goals through discussion and dialogue. The coach helps the person to identify their strengths and weaknesses, to establish clear goals and to develop strategies to achieve them.

Finally, leadership is a combination of innate and acquired skills. Some people may be more likely to be leaders, but developing skills and gaining experience are essential to becoming an effective leader. Without that constant development, the leader will become out of date and end up being replaceable.

Ricardo Alfaro

Previous articles on this blog:

https://managerslab.com/en/combating-the-incremental-bureaucracy-in-the-company/

https://managerslab.com/en/how-to-make-a-strategic-plan-in-five-steps/


TEN WAYS TO MOTIVATE EMPLOYEES

The surprising truth of what motivates us

The book "The Surprising Truth of What Motivates Us" by Daniel H. Pink is an exploration of what really motivates people in the workplace. The author argues that traditional incentives, such as money and promotions, are insufficient to motivate employees in the long term. His conclusion is that there are three factors that really drive achievement and performance: autonomy, mastery, and purpose.

Autonomy refers to having control over our own time and our own decisions, which is essential to maintaining intrinsic motivation. Mastery refers to having the opportunity to improve and develop our skills, which is essential to maintaining a sense of purpose and achievement. Lastly, purpose refers to working on something that has meaning and a positive impact on the world.

The book also argues that leaders and organizations must adapt to these changes in human motivations and provide opportunities for autonomy, mastery, and purpose in the workplace. Reading it led me to reflect on what would be the main ways a manager can motivate his collaborators.

 

Extrinsic motivation and intrinsic motivation.

When we talk about motivation, this is the first distinction we must make. Extrinsic motivation refers to motivation that comes from factors external to the individual, such as rewards (eg money, promotions, recognition) or consequences (eg punishments or sanctions). It is based on the idea that individuals perform a task or activity to obtain a reward or avoid punishment.

On the other hand, intrinsic motivation refers to motivation that comes from within the individual, such as the interest, pleasure, or satisfaction one derives from performing a task or activity. It is based on the idea that individuals perform a task or activity because they like it or it matters to them.

In short, extrinsic motivation is motivation that comes from external factors, such as rewards or punishments, while intrinsic motivation is motivation that comes from internal factors, such as interest or satisfaction from performing a task or activity.

In a company, both intrinsic and extrinsic motivations have their advantages and disadvantages. Intrinsic motivation is generally considered more effective in the long term, as it is based on the employee's interest and passion for their work, which can lead to higher performance and commitment. Intrinsically motivated employees are less likely to look for another job and are more committed to the company.

On the other hand, extrinsic motivation can be effective in the short term, as it can provide immediate rewards for desired performance. However, if rewards are not perceived as fair or valuable, or if they are not provided frequently enough, they may lose their effectiveness.

In summary, it is important to note that intrinsic and extrinsic motivation are not mutually exclusive and complement each other. A proper mix of both can be the best way to motivate employees and ensure high performance and engagement.

How to motivate my employees?

There are several ways to effectively motivate employees, some of the most effective are:

  1. Set clear and achievable goals: Set clear and achievable goals for employees, as this provides them with a sense of purpose and allows them to measure their progress.
  2. Recognition and rewards: Recognize and reward good performance by employees, as this gives them a sense of accomplishment and motivates them to continue working hard.
  3. Open and transparent communication: Maintain open and transparent communication with employees, as this allows them to better understand their roles and responsibilities, as well as the goals and objectives of the company.
  4. Career Development: Provide career development opportunities for employees, as this allows them to grow and progress in their career.
  5. Workplace flexibility: Provide flexibility in the workplace, such as flexible work hours or telecommuting, as this allows employees to
  6. Provide autonomy: Allowing employees to have control over their work and their decisions, as this gives them a sense of autonomy and allows them to feel more involved in their work.
  7. Offer learning opportunities: Provide opportunities for employees to learn and develop their skills, as this allows them to feel a sense of achievement and progress in their career.
  8. Encourage teamwork: Encourage teamwork and collaboration among employees, as this allows them to feel a sense of belonging and contribution to the team.
  9. Provide a purpose: Provide a clear and meaningful purpose behind the work that is done, as this allows them to feel that their work has a positive impact on the world.
  10. Offer a positive work environment: Design a workspace that encourages collaboration and creativity, as well as formulas that increase the levels of interaction and 'good vibes' among collaborators.

This is what you can do as a leader to motivate your collaborators. In any case, the most important thing is your attitude towards them. Because, according to the phrase attributed to Tom Peters, 'People don't leave companies, they leave bosses'

Ricardo Alfaro


COMBATING THE BUREAUCRACY IN THE COMPANY

Many large organizations increase their levels of internal bureaucracy and end up creating 'specially designed' procedures to satisfy the internal desires for control and security of their front lines. In this article I give you some clues about what incremental bureaucracy is and how to combat it.

Bureaucracy: a 19th century technology

The corporate bureaucracy has not always been a pernicious or pathological element. When it was created by organizational engineer Frederick Winslow Taylor, it made sense. It was the 19th century and companies had a series of characteristics:

  • Most of the workers were illiterate.
  • Managerial powers were scarce
  • Information was difficult to obtain
  • Change was gradual or linear

Although these circumstances no longer exist today, we are witnessing the phenomenon in which many organizations, as they grow, have more employees, increase their levels of internal bureaucracy, and there comes a time when these grow more than the business, producing the phenomenon called incremental bureaucracy.

Incremental bureaucracy and organizational arteriosclerosis

In these circumstances it can become a true organizational pathology. If we could assimilate it to a human pathology it would be arteriosclerosis. Let us remember that this disease produces a hardening or lack of flexibility in the arteries that causes a narrowing (sclerosis) of the same and that can progress until the occlusion of the vessel, preventing the flow of blood. In the same way, bureaucracy produces a narrowing of the company's communication, innovation and collaboration channels that prevent talent, the blood of an organization, from flowing.

Why do companies abuse bureaucracy?

There are a few reasons why companies can abuse bureaucracy:

  1. To control employees: By making rules and procedures too complicated, companies can make it difficult for employees to understand what they are supposed to do and can easily punish them if they don't follow the rules.
  2. To avoid liability: By adding layers of rules and procedures, companies can make it harder to hold anyone accountable for anything that goes wrong. Many large organizations suffer from high risk aversion. There are many managers afraid of losing their salaries
  3. To justify the very existence of both individuals and organizational units: Bureaucracies can be self-perpetuating, with employees whose job it is to maintain the bureaucracy rather than to do anything productive. As organizational charts become more extensive, the decision-making process tends to move away from the recipients of the decisions: the customers. The result is that control departments become more powerful and positions, units or committees are created whose purpose is simply to ensure that this bureaucracy exists and, if possible, expands.

Consequences of bureaucratic abuse

If the abuse of bureaucracy is not controlled in companies, it can have a series of negative consequences. It has been confirmed that we can specifically define the following:

  1. Decreased productivity as a consequence of the slow and gradual increase in the number of rules, regulations and procedures.
  2. Decreased employee morale and commitment Employees may feel that their work is not valued or that their contributions are not recognized.
  3. Increase in hierarchy layers and proliferation of C-levels. It is accompanied by an increase in staff teams and accumulation of power in central services.
  4. Increased complexity of internal processes and multiplication of rules. Interdependencies become more tangled and employees feel confused.
  5. Increase in the number of KPIs and scorecards. Analysis paralysis appears due to the difficulty of integrating information for decision-making.
  6. The responsibility is diffused. Committees proliferate so that decision-making is socialized. A large number of issues are escalated to Senior Management.

If you perceive several or all of the above symptoms in your organization, you should analyze whether bureaucracy has become an objective in itself (what I call bureaucratic onanism) or if there is still any possibility of speeding up the development of processes. Also if you are part of the system or have become an outsider of it.

Approach to incremental bureaucracy from the leadership

Almost always a bureaucratic culture starts from the existence of a leadership with a marked bureaucratic character. That leadership is characterized by a focus on rules, procedures, as well as a lack of creativity and flexibility. It's hard to combat because it blurs from top to bottom on the hierarchical ladder. Those managers who do not participate in it become stigmatized characters, too fond of risk, and end up being pushed aside.

And what can be done?

Here are some steps you can take to get rid of that red tape.

  1. Analyze internal/external processes. You can start by incorporating an opinion survey on the matter, asking your employees about the level of agility of the different processes in the process map (if you don't have it updated, you should start there).
  2. Carry out process reengineering. Those processes that are critical and that have obtained the worst level of agility must be rethought. Spare no effort in analyzing how things can be done more efficiently.
  3. Apply technology to gain efficiency. You will realize that those routine tasks can be replaced by technology through RPA (Robotic Process Automation) more easily than you can imagine.
  4. Develop a change management strategy. This is the most complicated part. Incremental bureaucracy generates a great deal of resistance to change because it puts the focus on those areas of the company that perceive it as a risk. We do not have enough space here to detail all the measures: management of transformation teams, use of agile methodologies to execute the change, appointment of early adopters and their functions, agile communication, etc...
  5. Use the data to monitor progress. predictive decision making. The new indicators should measure degrees of progress, not static situations. And data should help us make decisions about the future rather than justify the past.

Finally, the steering committee must be a promoter of change. If you don't perceive the pathology and find yourself trapped in the bureaucratic tangle, perhaps it's time to look for alternatives.

Ricardo Alfaro

Other articles by Ricardo Alfaro:

https://managerslab.com/en/how-to-make-a-strategic-plan-in-five-steps/

https://managerslab.com/en/is-the-four-day-work-week-viable/